Terms and Conditions

Returns

Case Replacement Program

If you ordered one of our Complete Wood cases for any reason we will offer you a 50% discount on a new replacement.

**TERMS: Limited to identical product. Only usable ones. Deal not valid if we are no longer in production of the product.**

Warranty

From the day it ships to you, we guarantee our product for 6 months.

The case is designed to protect your phone from normal wear and tear. We do have a Case Replacement Program please see details**

We do not cover damage from abuse, extreme temperatures and/or exposure to moisture, cracking from screen protector use, improper installation, and impacts dropping your phone).

Note:  Wood is a natural material and you can expect it to distress/change over time. This can work in your favor since wood patinas with age, and the natural oils from your hands give wood an elegant shine and luster.

(You can expect your case to wear similar to fine, hand-oiled furniture)

Cases MAY NOT SURVIVE AN IMPACT FROM DROPPING THE PHONE.

Exchanges/Replacements

All exchanges will be made only with the identical product ordered. Offers for replacements or discounted replacements are only valid when the exact product is still in production and not discontinued or out-of-stock. At any time, Greenwood reserves the right to place products out-of-stock or to discontinue them indefinitely.

Original Purchaser

Warranty is only valid for the original purchaser with a valid order # and matching email address. For example: if you buy from a 3rd party on eBay or from a reseller all warranties are void.

Color Variations/ Texture

We cannot guarantee a color or grain texture match with the images displayed on the website due to variations in monitor/screen settings and the random variations of natural wood materials.

Discrepancy in color or grain texture does not warrant a valid return.

Damage to Non-GreenWood Devices

Pacific Greenwood is not responsible for damage of any type to hardware or devices not made by Greenwood, such as smartphones or tablets used with Pacific  Greenwood  products. Our warranty excludes, without limitation, any scratching or surface damage to any non-Greenwood product. Additionally, Greenwood is not responsible for any costs of replacing personal property or costs of recovering or reproducing any program or data stored in a device used with or carried in a Greenwood product.

Pricing & Billing

We reserve the right to change pricing at any time for any reason. We reserve the right to not honor typographical errors which may cause incorrect pricing on the website.

The full amount is charged when you place your order even if there is a wait time on your selected product. Unfortunately we do not have the ability to place a deposit. If you are at all uncomfortable with this situation we recommend that you look at other products. We certainly understand and apologize for any inconveniences.

Shipping

Domestic

USPS First Class Mail (3-5 business days, no tracking)

USPS Priority Mail (3-5 business days, limited tracking)

Priority Mail is only offered for PO, APO, and FPO boxes and non-contiguous US states and territories (limited tracking)

International

USPS First Class Mail (7-14 business days, no tracking)

USPS International Priority Mail (7-14business days, no tracking)

USPS International Express Mail (5-10 business days, limited tracking)

PLEASE NOTE: THE CUSTOMER IS RESPONSIBLE FOR ANY CUSTOMS FEES, IMPORT DUTIES, OR TAXES THAT MAY BE IMPOSED BY YOUR COUNTRY'S CUSTOMS DEPARTMENT.

General

The preceding terms and conditions govern the sale by Pacific Greenwood® between you the buyer and Green World Inc.

By placing an order with us you acknowledge that you have read, understood, and agree with our terms and conditions.

Please notify us prior to placing an order if you disagree with any of our terms and conditions.

We reserve the right to alter these terms and conditions at any time for any reason.