From the day it ships to you, we guarantee our product for 1 month.
The case is designed to protect your phone from normal wear and tear. We do have a Case Replacement Program please see details**
We do not cover damage from abuse, extreme temperatures and/or exposure to moisture, cracking from screen protector use, improper installation, and impacts dropping your phone).
Note: Wood is a natural material and you can expect it to distress/change over time. This can work in your favor since wood patinas with age, and the natural oils from your hands give wood an elegant shine and luster.
(You can expect your case to wear similar to fine, hand-oiled furniture)
Cases MAY NOT SURVIVE AN IMPACT FROM DROPPING THE PHONE.
All exchanges will be made only with the identical product ordered. Offers for replacements or discounted replacements are only valid when the exact product is still in production and not discontinued or out-of-stock. At any time, Greenwood reserves the right to place products out-of-stock or to discontinue them indefinitely.
Warranty is only valid for the original purchaser with a valid order # and matching email address. For example: if you buy from a 3rd party on eBay or from a reseller all warranties are void.
Color Variations/ Texture
We cannot guarantee a color or grain texture match with the images displayed on the website due to variations in monitor/screen settings and the random variations of natural wood materials.
Discrepancy in color or grain texture does not warrant a valid return.
Damage to Non-GreenWood Devices
Pacific Greenwood is not responsible for damage of any type to hardware or devices not made by Greenwood, such as smartphones or tablets used with Pacific Greenwood products. Our warranty excludes, without limitation, any scratching or surface damage to any non-Greenwood product. Additionally, Greenwood is not responsible for any costs of replacing personal property or costs of recovering or reproducing any program or data stored in a device used with or carried in a Greenwood product.